All of us make a difference in making DSV a winning company – and that’s by ensuring we maintain a competitive standard in terms of quality, safety, health and the environment – or QSHE as it is known.
We have a QSHE Council which helps drive our strategy and actions across the company. The QSHE Council consists of senior QSHE Managers who represents the various business units. QSHE Council members are elected and appointed by the various business units.
The QSHE Council’s vision is to proactively maintain compliance with the aim of continuously adding value to DSV and Customers. In support of the work done by the QSHE Council, ISO & legal requirements, a new behaviour geared towards sustainability and efficiency is being driven by means of face-to-face training sessions, webinars, internal & external audits, operations assessments supported by training material.
Customers want us to comply with certain standards and be certified against these standards - so it is more than a “good to do” endeavour; it is business critical and processes are monitored, measured, audited and certified to globally accepted standards. DSV is committed to best practise and an absolute belief in ‘excellence matters’.
We have partnered with BSI (British Standards Institution) and they conduct external audits & ISO certifications. BSI works with business experts, government bodies, trade associations, and consumer groups to capture best practice and structure the knowledge all organisations need to succeed.
The benefits to working to high quality, safety, health and environmental standards – and being certified – are many. They include:
- Meeting customer requirements
Many customers or potential customers want their business partners to be certified as ISO compliant – so to get or keep business certification is essential. Being certified is about much more than getting a customer – it is about embracing the concept of quality, safety, health and the environment through continual improvement. Continued customer satisfaction is the goal of a management system, and this translates into continued business with the customer.
- Getting more revenue and business from new customers
Being certified opens opportunities to new markets which are closed to those who are not compliant. It becomes a competitive advantage.
- Improving the quality of our company and our services
Well-designed, effectively implemented QSHE management systems will put us on the “Road to Quality”.
- Increasing customer satisfaction with our services
Quality means whatever service we deliver, will work as our customers expect. We will meet not only their stated requirements, but also more of their implied requirements. Quality also means fewer complaints and doing a better job of resolving those that do emerge.
- Describing, understanding and communicating our processes
The ISO suite of standards require that we identify and describe our processes using business metrics, which means we better manage and control the business processes. Objectives form the centre of the DSV integrated QSHE management system, and metrics are used to understand and communicate our system’s performance relative to QSHE objectives.
- Developing a professional culture and better employee morale
Implementing ISO standards will empower all of us because it will provide clear expectations (QSHE objectives and job descriptions / appointment letters), the tools to do the work (resources, infrastructure, procedures and work instructions), and prompt, actionable feedback on performance (process metrics).
- Improving the consistency of our operations
The more we serve our customers the same way, to the same high standards, the more predictable our service becomes – and the better our customers like it because they know what to expect from us. They trust us more and more.
- Focusing management and employees
Having the right objectives, metrics, and procedures, we should be able to focus better on what’s important. Yet, this isn’t always the case — it’s easy to lose focus over a period of time. The ISO suite of standards have ways to ensure we stay focused, and that’s through internal audits, registration (and surveillance) audits, and self-process audits.
- Improving efficiency, reducing waste and saving money
A well-run quality management system enables us to strive for perfection – as processes improve, become more consistent, and we achieve objectives with greater regularity, we will see tangible results. We will waste less, and waste is money lost forever.
- Achieving international QSHE recognition
ISO standards are worldwide standards administered by the International Organization for Standardization (ISO), based in Switzerland. ISO standards are used by over one million organisations around the world! It is truly a world-wide standards! Obtaining ISO certification puts us in a relatively select group.
BSI points out that adhering to standards helps:
- Promote trade by developing common industrial standards
- Reduce waste by simplifying production and distribution
- Protect consumers by using licence marks to identify conformity to standards.
We are on a journey to certify every aspect of our business in South Africa, and all branches / sites are being audited, one by one, as we work towards full compliance. The standards we are complying to are:
- ISO9001 – Quality – for certain sites and branches based on customer needs or business unit requirements
- ISO14001 – Environmental standards, for all sites and branches
- OSHAS 18001 (soon changing to ISO 450001) – Health and safety standards, for all sites and branches.
ISO 9001:2015 – Quality Management System
ISO 9001 is an internationally recognised Quality Management System (QMS) which helps us to continually improve our processes, generate efficiencies and reduce waste and costs. It also help us win business, keep our customers happy, improve our governance and importantly, help us build a sustainable business which works seamlessly with stakeholders.
In DSV we use the 5 Star Site Certification Programme and audit (for ISO 9001:2015 certified sites). Non-ISO 9001:2015 certified sites are assessed against the various operations assessments that are conducted by senior management throughout the course of the year. Using the 5 Star audit template and operations assessment helps us to identify nonconformities which needs to be addressed so that we can deliver superior service to our customers.
BSI research shows that companies which adhere to ISO 9001 report the following benefits:
OHSAS 18001 – Occupational Health & Safety Management System
OSHAS 18001 sets the minimum requirements for occupational health and safety management best practice. This is all about making sure that the work place is safe for all who work in it, and meets their health and wellbeing needs.
OSHAS 18001 is being replaced by ISO 45001:2018, the first global Occupational Health and Safety management system, and we’ll be transitioning to the new standard over the next three years.
All our sites / branches are certified against the OHSAS 18001 standard. Internal and external audits are conducted throughout the year to ensure compliance to the requirements of OSHAS 18001.
ISO 14001:2015 – Environmental Management System
Environmental preservation has become a critical feature of all business processes, and ISO 14001:2015 is geared to helping us make our day to day operations more sustainable – and sustainability can save money, reduce our impact on our environment, and improve our reputation in the market place – which can lead to increased sales.
All our sites / branches are certified against the ISO 14001:2015 standard. Internal and external audits are conducted throughout the year to ensure compliance to the requirements of ISO 14001:2015.
You’ll remember on World Environment Day in June 2018 we launched a project to join the fight against plastic pollution – to demonstrate our commitment to saving our environment. We’ll be launching a ‘Waste Management Procedure’ and training material to underline our support during July 2018.
“Beat Plastic Pollution”, the theme for World Environment 2018, urges governments, industry, communities, and individuals to come together and explore sustainable alternatives and urgently reduce the production and excessive use of single-use plastic polluting our oceans, damaging marine life and threatening human health. If each of us does at least one green good deed daily towards our Green Social Responsibility, there will be billions of green good deeds daily on the planet.”
Our focus this year will be on ‘plastic pollution’ – ‘If you can’t reuse it, refuse it’! We have challenged everyone at DSV to share ideas on how we can ‘live’ our commitment on a daily basis – and the early feedback is extremely positive and heart-warming.