Download to print contract http://www.documents.dsv.com/dsv/1535/
All business undertaken by the Courier is subject to the following terms and conditions:
1. For the purposes of the contract for carriage:
1.1. “the Courier” shall mean DSV Road (Pty) Ltd t/a DSV Distribution only, and no other division of DSV
South Africa (Pty) Ltd, and this contract for carriage does not bind any other division of DSV South
Africa (Pty) Ltd.
1.2. “carriage” shall mean all forms of transport and related activities undertaken by the Courier on behalf
of Customers in respect of the goods.
1.3. “the Customer” shall mean the party on whose behalf the Courier took possession of the goods in
good faith, whether that is the sender, the party billed, the consignee, the true owner or any other
party with an interest in the goods or on whose behalf the carriage has taken place.
1.4. “the goods” shall mean all packages, parcels, or items taken into possession by the Courier for carriage
on behalf of the Customer.
2. It is agreed that the Courier is not a public or common carrier.
3. The Courier has the right to refuse to accept any goods for carriage, and will in those circumstances
furnish the Customer with reasons for such refusal.
4. The Courier will be entitled to select the appropriate methods of transport and handling to be used
in the carriage, but in doing so, will have regard to the service level requested by the Customer.
5. The instruction from the Customer to the Courier in respect of any carriage shall be made on the
Courier’s official contract for carriage / dispatch document fully and accurately completed at
the time that the goods are received by the Courier. The person signing the contract for carriage
/ dispatch document, if someone other than the Customer, confirms that it is duly authorised to
order the carriage by the Courier and to conclude this agreement on behalf of the Customer. In the
event that the Customer is not the owner of the goods, the Customer hereby confirms that it is duly
authorised to enter into this agreement on behalf of the true owner of the goods.
6. The Courier publishes its tariff of charges in respect of carriage, and amends same, from time to
time and it is agreed that the Courier is entitled to charge the Customer in accordance with such
published tariff, as amended from time to time. If the Courier and the Customer conclude a separate
agreement on specific charges in regard to the carriage, different to such tariff, then such separate
agreement will only be binding on the parties when reduced to writing and signed by both parties. If
the Courier is obliged to pay any disbursements in respect of the carriage, it is agreed that the Courier
may recover such disbursements from the Customer, in addition to the tariff or agreed charges in
respect of the carriage.
7. The Customer shall pay the Courier in respect of the carriage within a maximum of 30 (thirty) days
from date of the Courier’s statement to the Customer. If the Customer fails to do so, the Courier may
charge the Customer interest on overdue amounts at the then prevailing legal mora interest rate.
8. The Customer may raise queries on the Courier’s invoice during this 30 (thirty) day period and the
Courier will resolve such queries during this period. If no queries are timeously raised, the Courier’s
invoice is deemed correct and undisputed.
9. Even if queries are raised by the Customer which are not resolved within the 30 (thirty) day period,
that Customer is liable to pay within the 30 (thirty) day period, all undisputed items on the
10. The Customer is not entitled to withhold payment of any amount due to the Courier beyond the
due date for payment. The Customer is not entitled to set off any alleged damages or loss which
the Customer has suffered in respect of the goods against any amount due, owing and payable to the
11. The Customer shall remain responsible to the Courier for all charges until they are paid. The Courier
shall not collect any monies at the time of delivery and no employee of the Courier is authorised to do
12. If the Courier accepts for carriage, goods from the Customer with instructions to collect freight,
duties, charges or other expenses from the consignee or any other person, the Customer shall
remain responsible for payment of all of these amounts to the Courier, if they are not paid by the
consignee or any other person, immediately when due.
13. Whether or not the cause of payment was due to an act, instruction or omission of the Customer,
the sender, the owner, and/or the consignee or any of their agents, the Customer shall be liable for
any duties, taxes, imposts, levies, deposits, penalties, expenses, loss or damage of whatsoever
nature incurred or sustained by the Courier or levied by or payable to any authorities, intermediaries
or other parties at any port or place, whether at the time of entry, or at any subsequent time, in
connection with the carriage of the goods.
14. Exclusions and Limitations of Liability
14.1. The Courier will be liable to the Customer for physical, direct losses and damages in respect of
the goods, if such physical direct losses or damages are caused directly by the negligence or fault
based conduct or omissions of the Courier, from the time that the Courier takes possession of the
goods until the time that the Courier correctly delivers the goods to the designated consignee.
14.2. Correct delivery to the designated consignee will be deemed to have taken place when the Courier
receives a signed proof of delivery from the consignee confirming receipt of the goods without
any discrepancy in respect of the goods being noted on the proof of delivery. The Customer agrees
that such consignee’s signature may take the form of an image of the consignee’s signature
captured on an electronic device, which will be accepted by the Customer as adequate proof
14.3. The Courier is not liable for any physical direct losses and damages in respect of the goods, or for
delays in delivery or failure to perform services, which are caused by Acts of God, including but not
limited to floods, fires, earthquakes, abnormal weather conditions, strikes, labour unrest, embargoes,
civil commotion, war, riots, acts of terrorism, hijackings and any other acts beyond the reasonable
control of the Courier.
14.4. The Courier does not know the nature and value of the goods it receives for carriage. Accordingly, the
Courier is entitled to assume that all goods handed to it for carriage are worth R1000,00 or less in
value, and the Courier bases its charges (including a liability surcharge) on such assumed value.
14.5. The Customer accordingly agrees that the maximum liability of the Courier to the Customer in
respect of goods handed to the Courier for carriage shall not exceed R1000,00 per shipment,
unless the Customer has in advance of the carriage disclosed to the Courier in writing, by declaring
on the face of the contract for carriage / dispatch note, or by logging the value electronically, that
the goods are worth more than R1000,00 and that the Customer accordingly requires the Courier to
accept liability for a greater amount.
14.6. If the Customer requires the Courier to accept a greater liability than R1000,00 per shipment,
then the Courier will only accept such greater liability if the Customer pays an additional liability
surcharge in respect of the shipment.
14.7. If the Customer’s goods are lost or damaged whilst in the possession of the Courier, the Courier will
be liable to pay to the Customer the proved cost of repair, or the purchase/replacement cost of the
goods, whichever is the lesser amount, but if the Customer did not declare a greater value for
the goods prior to carriage, then the maximum liability of the Courier to the Customer for loss or
damage will be the assumed valued of the goods, being R1000,00 per shipment.
14.8. If the Courier is liable to pay any amount to the Customer for loss or damage in terms of the preceding
clauses, then the Courier shall have the right of salvage in respect of those goods, and the Customer
shall be obliged to reasonably assist the Courier to exercise such salvage right.
14.9. The Customer is also able to declare in writing on the face of the contract for carriage / dispatch note,
the value of any incidental cost which may be incurred by the Customer if caused as a direct result
of the Courier’s delay, of more than 6 (six) hours in the case of express shipments, and a delay of more
than 24 (twenty four) hours in the case of economy shipments. Again, if such declared incidental cost
is declared by the Customer, the Courier will accept liability for the declared incidental cost, subject to
the Courier charging the Customer an additional liability surcharge.
14.10. If the Customer does not declare an incidental cost value prior to carriage, the Courier will not
be liable for any incidental costs incurred by the Customer, including but not limited to fines, penalties,
loss of profit and the like.
14.11. Subject to Clause 14.1 the Courier’s liability to the Customer for physical direct loss or damage to
the goods is also subject to the exclusions set out in the “Institute Cargo Clauses A and Strikes
(Cargo) Clauses” issued by the London Institute Underwriters as amended by them from time to
14.12. The Courier’s maximum liability to the Customer for direct losses or damages in relation
to the carriage or goods in the Courier’s possession, custody or control shall never exceed
R100 000,00 per shipment, no matter what value is declared in respect of the goods or in respect
of incidental costs as the Courier will not charge a liability surcharge for any amount greater than
R100 000,00 per shipment.
14.13. Any claim by the Customer in respect of direct loss or damage to the goods or in respect of incidental
cost, must be submitted in writing within 7 days of date of dispatch, failing which the claim will be
deemed waived by the Customer and rejected by the Courier who will bear no liability to the Customer
14.14. The Courier does not carry dangerous goods. If the Customer nevertheless hands over dangerous
goods to the Courier for carriage (regardless of whether the Courier has been advised of the nature
of the goods), the Customer agrees that it is fully responsible for ensuring that all requirements
in relation to their carriage are complied with and that all relevant information is conveyed to the
Courier by written notice, including but not limited to classification of the goods, proper packaging and
presentation of the goods, preparation of the legally required declarations and labels. The Customer
furthermore agrees that any liability of any nature caused by, or arising from the carriage of dangerous
goods in any circumstances will be for the Customer’s account.
14.15. The Courier does not wish to carry fragile or valuable goods, but if the Customer nevertheless
chooses to hand over such goods to the Courier (regardless of whether the Courier has been advised
of the nature of the goods), then the Customer shall pack and label such goods to minimise the
additional risk associated with the carriage of such goods, and the Customer agrees that the Courier
will bear no liability whatsoever in regard to these goods howsoever caused.
14.16. The Courier does not accept for carriage any of the following classes of goods, and the Customer
therefore agrees that the Courier will bear no liability whatsoever in regard to carriage of:
14.16.1. Precious stones and metals, jewellery and negotiable instruments;
14.16.2. Works of art, heirlooms and other irreplaceable, sentimental or priceless items, including unique
articles such as samples whose cost of creation is materially different to the normal cost of such
14.16.3. Any goods exceeding R3 000,00 of value per kilogram of gross mass;
14.16.4. Perishable goods or goods likely to contaminate other goods or attract pests, radioactive materials,
explosives and livestock;
14.16.5. Second hand goods, unless a pre-shipment survey is completed by the Customer, submitted to
and accepted by the Courier in advance of shipment.
14.17. It is agreed that the Courier is not liable at all for any consequential losses or damages of any
nature relating to the carriage or the goods, no matter how such consequential losses or damages
were caused or arose, even if the Courier knew or should have known of the likelihood of such
damages accruing and/or even if caused by the negligence of the Courier.
14.18. The Customer indemnifies the Courier against any claim of any nature whatsoever made against
the Courier by any person or entity as a result of the loss, damage or delay in respect of the goods,
which exceeds the agreed exclusions and limits of liability set out above.
15. If the Courier is unable to effect delivery of the goods, for reasons outside the control of the
Courier, the Courier will take reasonable steps to return the goods to the Customer at the cost of
16. The parties hereto agree, that inasmuch as they may receive any personal information arising out
of their relationship with one another, that they will adhere to all data privacy laws, applicable at
the time, and that in the event of any unauthorised, unlawful and/or unintended processing of such
personal information takes place, or where there are reasonable grounds to believe that personal
information has been accessed or acquired by an unauthorised person, each party will immediately
notify the other party thereof and co-operate with all reasonable requests to investigate and
remedy such incident as soon as reasonably possible.
17. The Customer hereby confirms that insofar as the Customer may provide personal information as
defined by data privacy laws, to the Courier, that the Customer consents to the Courier storing such
personal information and processing such personal information, for the specific business purpose
for which the personal information was provided, and the Customer indemnifies the Courier in this
18. Should the Customer breach this agreement and fail to remedy such breach within 5 (five) days
of receiving written notice to remedy such breach from the Courier, the Courier shall be entitled to
either terminate this agreement and claim damages from the Customer as a consequence of such
termination, alternatively claim specific performance of the Customer’s obligations in terms hereof,
as well as any damages suffered.
19. The parties hereby consent to the jurisdiction of the Magistrate’s Court in terms of Section 45
of the Magistrate’s Court Act No. 32 of 1944 as amended, in respect of any legal action which may
arise out of this contract for carriage.
20. Should either party institute legal action against the other arising out of this contract for carriage, it
is agreed that the successful party shall be entitled to claim the legal costs incurred by it from the
unsuccessful party on an attorney and Customer basis.
21. The parties choose as their domicilium citandi et executandi for the delivery of all notices in terms of
this contract for carriage, the address appearing on the written credit application or in respect of the
Customer, any address appearing on a dispatch note completed by the Customer.
22. It is agreed that this contract for carriage is the only binding and enforceable agreement between
the parties, and that there are no verbal or written terms and conditions, whether express or implied,
which are binding and enforceable between the parties if they are not contained in this written
contract for carriage.
23. This written contract for carriage may not be varied, amended or cancelled unless such variation,
amendment or cancellation is contained in a written document signed by both parties.
24. No relaxation or indulgence which either party may grant to the other is a waiver of the rights of
that party, and that party shall not be precluded from exercising any rights which may have arisen in
the past or which may arise in future.
25. This agreement and its interpretation is subject to the laws of the Republic of South Africa.